Welcome to TLC Movers UK LTD
We are a family-run company based in Cardiff Bay, South Wales, offering European removal and storage services. With over 10 years of experience in removals, TLC Movers UK LTD are primed to offer a professional and efficient removal service to clients all around Europe.
As a Family owned removal and storage company in the UK, TLC Movers UK LTD is founded on the principles of giving our customers a friendly and efficient home removal Service. This can be seen by our high customer satisfaction ratings and reviews.
Our friendly staff are all professionally trained to provide you with the best moving advice, So if you are looking for a stress free and professionally organised removal TLC Movers will have a solution for what-ever needs you require. Whether its a full house removal or a part load we can cover it.
We have access to over 500 Vehicles spread across Europe every day, meaning we can get any removal whatever shape and size arranged.
Every customer is different to each other with different requirements so we have compiled 2 packages Transport, and Removal Service to fit in to whatever is needed.
Customer 5 Star Service Promise To You
Delivering a 5 star service to you is at the heart of everything we do. So if you’re considering TLC Movers UK as your Removal Company please take a moment to discover what we mean when we talk about our 5 star customer service. Because choosing TLC Movers UK and securing the best deal is such an important step for you isn’t it? And it’s not one to be taken lightly. You have to be absolutely sure that you’re choosing the very best company.
So read on; this is what we promise to deliver to you when you choose TLC Movers UK for your European Removal:
We start by really understanding your needs
No two customers are alike. And you’re unique! So we make it our mission to understand in detail exactly what you’re looking for to ensure we really do delight you. The result is you get the package that’s absolutely perfect for your needs.
You don’t have to repeat yourself when you contact us
It’s frustrating isn’t it having to repeat yourself every time you speak to a different person? When you call us it’s unlikely we’ll have to transfer you because we train our teams intensively to ‘own each call’. But if for any reason you do have to speak to another person we’ll take your details so that you’re not spending the first few minutes of the next conversation repeating yourself. We want you to look forward to talking to our team.
You’re busy. We make life easy for you
At TLC Movers UK we have a ‘Get It Right First Time’ philosophy. We’re fanatical about being accurate, efficient and fast! Our ‘One Call Resolution’ is just that. We aim to answer your questions or challenges within the one call.
All we ask from you is that you respond swiftly to any paperwork we send. Our unswerving goal is to deliver your household goods in the shortest timescales possible in our industry.
We are all here to help you
From our CEO to the guys behind the scenes that support our customer service teams– everyone at TLC Movers UK understands the part they have to play in delivering an outstanding customer service. We don’t stint on customer service training and one to one mentoring for every team member. Our team is a happy bunch and never happier than when they’re making sure you get everything you need when you need it.
If it goes wrong, we make it our mission to immediately put it right
Even in the best of businesses things do occasionally go wrong. If you’re ever less than happy with our service please don’t dwell on it. Tell us immediately. Our teams are trained to listen and crucially to take action. And they’re encouraged to challenge our processes too if they need fixing. Sometimes it can be as simple as providing you with something you didn’t get. Other times we might have to do a little more to fix it. The bottom line is if you’re unhappy it makes us unhappy. Rest assured we’ll do everything we can to fully restore your faith in us and put a smile back on your face.
We stay in touch with you – no silences
When you book your transportation and package service you’re guided through every stage of what is an exciting process. It’s our goal to ensure you enjoy the experience from requesting your quotation through to delivery your precious household goods. Documents are usually emailed to you with full ‘plain English’ explanations of what to do next. We’ll confirm receipt of anything you send us and we’ll let you know when we need more. Our team will speak to you on a regular basis giving you the opportunity to ask questions or just check up on a few details. And of course you can contact us in between. Service Level Agreements are your guarantee that you will receive a high standard of service from us – consistently. When you choose TLC Movers UK we explain fully what happens during the booking process; how long each step takes and more. This means that you can plan your timetable secure in the knowledge that we’ll deliver your items in excellent condition and on time as promised.
We know our stuff so ask away!
Moving home rarely comes without any questions. We know the removal industry inside out, we thrive on answering your questions at all stages of the process. So please keep your questions coming! You get to speak to a member of our team that will in all probability be able to answer your question there and then. On the odd occasion we can’t provide an answer, we’ll tell you how long it will take. And you won’t have to chase us.
Delivering what we promise
This sits at the very core of our business. If we say we’re going to do something for you it will be done. If we know for sure that we can’t do something for you within the timescales you’re looking for, we’ll tell you too. The last thing we want is to raise your expectations only to let you down. It’s our goal to WOW you every time you contact us. We want you to be thrilled to bits that you chose TLC Movers UK LTD .